Shipping policy

Thank you for shopping with VALRSOUL. We ship internationally to supported destinations and work with our logistics partners to provide reliable, trackable delivery.

This Shipping Policy explains our shipping rates, order processing times, estimated transit times, tracking, customs and duties, and other important delivery information.

Shipping Rates

Standard shipping rates are based on your order value:

Orders under $69 USD: $6.99 Standard Shipping
Orders of $69 USD or more: FREE Standard Shipping

Available shipping options are determined by the destination entered at checkout.

Order Processing Time

Most orders are processed within 1–3 business days after the order has been successfully placed.

Processing time is separate from shipping transit time. Weekends and public holidays are not considered business days.

Your estimated total delivery time is generally:

1–3 Business Days Processing + Destination Transit Time

Estimated Transit Times

The following estimates apply after your order has been processed and shipped:

Destination	Estimated Transit Time
United Kingdom	3–5 business days
Japan	3–5 business days
Hong Kong SAR	3–5 business days
South Korea	3–5 business days
United States	5–8 business days
Canada	5–8 business days
Europe	5–8 business days
Singapore	5–8 business days
Macao SAR	5–7 business days
South Africa	6–10 business days
Malaysia	6–10 business days
Mexico	6–10 business days
Taiwan	7–9 business days
Australia	7–10 business days
Thailand	7–10 business days
Ukraine	8–10 business days
Pakistan	8–11 business days
Chile	8–13 business days
Israel	8–15 business days
Saudi Arabia	8–15 business days
Philippines	11–15 business days
India	12–15 business days
Rest of World	15–30 business days

The Europe shipping zone includes supported European destinations currently assigned to this region in our checkout system.

The Rest of World shipping zone includes supported destinations that are not assigned to one of the specific shipping regions listed above.

Shipping availability, shipping zones, and estimated transit times may be updated from time to time as carrier services and destination coverage change.

The delivery estimate displayed at checkout for your specific shipping address should be considered the most current estimate and will take precedence if it differs from the general estimates shown above.

Important Note About Delivery Estimates

All shipping times are estimates rather than guaranteed delivery dates. International shipments may occasionally be delayed due to customs processing, local postal services, weather conditions, public holidays, peak-season volume, transportation disruptions, or other circumstances outside our reasonable control.

Pre-Order & Personalized Items

Certain pre-order, engraved, personalized, or custom-made items may require additional production time before shipment.

Depending on the item, these orders may require approximately 2–4 weeks in total before delivery.

Where applicable, additional production information will be provided on the relevant product page or communicated by our customer support team.

Order Tracking

Once your order has been shipped and tracking information becomes available, tracking details will be associated with your order.

Please allow some time after receiving your tracking number for the carrier's tracking system to display the latest shipment status.

Temporary gaps between tracking updates are common with international shipments and do not necessarily mean that the package has stopped moving or has been lost.

Duties, Import Taxes & Customs Fees

We want your international shopping experience to be as straightforward as possible.

VALRSOUL covers all applicable import taxes, duties, and customs fees for international shipments to supported destinations.

The price you see at checkout is the final price you pay.

Customers will not normally be required to pay additional import taxes, customs duties, or customs clearance fees upon delivery.

We work with our international logistics partners to handle applicable import taxes, duties, and customs charges as part of the shipping process.

If a carrier or customs authority unexpectedly requests an import-related payment for your VALRSOUL shipment, please contact us at support@valrsoul.com before making payment so that our support team can assist you.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check the recipient name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number before submitting your order.

If a package is returned because the shipping address supplied by the customer was incorrect, incomplete, or undeliverable, please contact us for assistance.

Standard Reshipment: Once the original package has been returned to us or our logistics partner, the order can be resent. A $6.99 reshipping fee applies.
Expedited Replacement: In certain situations, we may be able to arrange a replacement before the original shipment has been returned. A discounted replacement or shipping charge may apply depending on the circumstances.

Delayed or Undelivered Packages

If your tracking information has not updated for an extended period or your shipment has exceeded the expected delivery timeframe, please contact our support team.

We will work with the relevant carrier or logistics provider to investigate the shipment and determine the appropriate resolution.

Lost Packages

If a shipment is confirmed lost by the carrier or logistics provider, please contact us and our support team will assist you with an appropriate resolution.