Refund policy

At VALRSOUL JEWELRY, we stand behind our craftsmanship. If you are not 100% satisfied with your purchase, you are welcome to contact us within 60 days of delivery to request a return or exchange.

Return & Exchange Process

Step 1 — Contact Us

Contact support@valrsoul.com to request return instructions.

Step 2 — Receive Approval

Receive approval and the specific return address via email.

Step 3 — Ship Your Return

Pack the item securely and ship it via your local postal service.

Step 4 — Replacement or Refund

After your return is received and inspected, your replacement or refund will normally be processed within 5–7 business days.

Full Coverage

We cover shipping and replacement fees when:

  • Items arrive damaged, broken, or defective.
  • We sent the wrong order, wrong item, or wrong size.
  • There was a customization error caused by VALRSOUL.
  • Please attach a clear photo showing the issue when contacting us.

Size & Exchange

Ordered the wrong size? Don't worry.

  • Wrong Size: We accept exchanges for most items within 60 days of delivery.
  • Change of Mind: If the item is not your style, contact us for available exchange options.
  • How it works: Contact our support team and we will work with you to find the most suitable solution, such as a low-cost replacement.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized products and engraved items, which are final sale.
  • Items damaged by misuse, mishandling, or poor maintenance.
  • Returns requested after the 60-day return window.

Important Return Instructions

  • Authorization Required: Items returned without prior authorization from customer service will not be accepted.
  • Condition: All items must be returned in their original condition, unworn, without scratches, and unaltered.
  • Refund Timeframe: Once your return is received and inspected, refunds will be credited back to your original payment method within 5–7 business days.
  • Promotional Gifts: If your order included a free gift, it must also be returned to receive a full refund.
  • Shipping Method: Please use a standard local postal service, such as USPS or Royal Mail, when possible. Avoid DHL, FedEx, or UPS where possible to prevent high customs charges that may be deducted from your refund.

Important: Do Not Return to the Label Address

The address shown on your shipping label may be a transit hub and not our return warehouse. You must contact support@valrsoul.com to obtain the correct return address before sending your return. Returns sent to the wrong address cannot be processed.