Frequently Asked Questions

The majority of VALRSOUL jewelry is crafted from 316L stainless steel, chosen for its strength, corrosion resistance and durability for everyday wear.

Select relic and artisan designs use silver-plated copper components where more intricate detailing or an antiqued finish is required. Some dark-finished stainless steel pieces may also use PVD (Physical Vapor Deposition) coatings to improve surface durability and create a deeper, longer-lasting finish.

Materials vary by design. Please check the Material information on each product page before ordering.

Our primary stainless steel collection is made from 316L stainless steel, which is highly resistant to rust, tarnishing and corrosion and is not expected to cause green discoloration under normal wear.

Some selected designs use silver-plated copper components. Because copper-based materials can react differently depending on moisture, skin chemistry and wear, we recommend keeping these pieces dry and avoiding prolonged exposure to sweat, water and chemicals.

Always check the specific material listed on the individual product page for the most accurate care guidance.

Precision matters. You can measure the inner diameter of a ring that already fits you, or measure the circumference of your finger using a thin strip of paper or measuring tape.

View our Ring Size Guide for detailed measurements and sizing references.

Sizing tip: If you fall between two sizes, we generally recommend sizing up, especially for wider bands.

Measure around your wrist where you normally wear your bracelet, keeping the tape comfortably close to the skin without pulling it too tightly.

View our Bracelet Size Guide to compare your wrist measurement with the available bracelet lengths.

Necklace length determines where the piece sits on your chest and can significantly change the overall look.

View our Necklace Length Guide to compare the available lengths and choose the placement that best suits your style.

Yes. Eligible size exchanges are accepted within 60 days of delivery. If your piece does not fit as expected, contact VALRSOUL Support and we will help you with the available exchange options.

VALRSOUL ships internationally to supported destinations around the world.

Available shipping destinations are determined by the country or region selected at checkout. In some locations, shipping may be temporarily unavailable when reliable delivery cannot be guaranteed.

If you are unsure whether we currently ship to your destination, please contact our support team.

Available shipping options are determined by the destination entered at checkout. Any applicable shipping charge will be shown before payment.

Import duties, taxes and customs clearance fees are covered by VALRSOUL, so you will not be asked to pay additional import charges upon delivery.

Total delivery time consists of order processing time plus transit time.

Processing: Most orders are prepared within 1–3 business days.

Transit estimates are in business days and exclude order processing time. Remote destinations, customs procedures or events outside the carrier's control may occasionally require additional time.

Once your order has been processed and dispatched, we will send a shipping confirmation email containing your tracking information.

You can then follow the latest shipment updates through our Order Tracking Page .

Tracking updates may take a short time to appear after the carrier first receives the package.

If your country or region does not appear as an available destination at checkout, ordering to that destination is currently unavailable through our standard checkout.

Please contact VALRSOUL Support before placing your order. We can confirm whether an alternative shipping option is currently available for your location.

VALRSOUL accepts secure payments through the payment methods currently available at checkout, including major credit and debit cards and supported express checkout options.

The payment options shown at checkout may vary depending on your country, device and selected currency.

Your payment is processed through Shopify's secure checkout. VALRSOUL does not receive your complete card information.

VALRSOUL supports multiple currencies through our international storefront. Prices may automatically display in an available currency based on your selected market or location.

You can also use the country / currency selector in the store header to view available options.

The final currency and amount charged will always be displayed clearly at checkout before you complete payment.

If checkout is not loading or you encounter a technical issue while placing your order, try the following:

1. Refresh the page and try again.
2. Try another browser such as Chrome, Safari or Edge.
3. Try placing the order from another device.
4. Clear your browser cache and cookies, then reopen the store.
5. If available, try another payment method at checkout.

If the issue continues, contact VALRSOUL Support and tell us what happened. A screenshot of the error message can also help us identify the problem more quickly.

If your payment is declined or an authorization error appears, first check that your billing information has been entered correctly.

1. Confirm the card number, expiration date, security code and billing address.
2. Make sure your card is authorized for online or international transactions where applicable.
3. Contact your card issuer if the transaction continues to be declined.
4. Try another card or another payment option displayed at checkout.

Banks and payment providers may decline transactions for their own security reasons. VALRSOUL cannot override a decline issued by your payment provider.

After your order is successfully placed, an order confirmation email will be sent to the email address associated with your order.

Most orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

First, check your Spam, Junk and Promotions folders. Confirmation emails can occasionally be filtered automatically by your email provider.

If you still cannot find the message, the email address entered during checkout may contain a typo or the message may have been delayed.

Contact VALRSOUL Support and provide the following information so we can locate your order:

Most orders are processed within 1–3 business days before shipment.

When your package is dispatched, you will receive an email with your tracking information so you can follow the shipment.

Processing time is separate from carrier transit time.

If you need to change or cancel an order, contact us as soon as possible.

We will make every reasonable effort to assist before the order has been processed or dispatched. Once fulfillment or shipment has progressed, changes or cancellation may no longer be possible.

Please include your Order Number in your message so we can locate the order quickly.

We accept eligible returns within 60 days of delivery.

To qualify for a return, the item must be unworn, in its original condition, and returned with its original packaging.

Before sending anything back, please contact VALRSOUL Support so we can provide the correct return instructions.

For standard returns or size exchanges, customers are responsible for return shipping costs.

If the return is required because you received a defective, damaged or incorrect item, or because of an error on our part, VALRSOUL will cover the applicable return shipping cost.

Please contact us before arranging a return so we can confirm the correct procedure for your case.

Once your returned item has been received and inspected, we will confirm the status of your refund.

If the return is approved, the refund will be issued to your original payment method.

After the refund has been issued, it typically takes around 5–7 business days for the funds to appear in your account, depending on your bank or payment provider.

Bank processing times are outside VALRSOUL's direct control and may vary between payment providers.

The original shipping address may belong to a fulfillment or distribution facility that is not able to receive or process customer returns.

Please contact us first to obtain the correct return address and instructions for your order.

If you ordered the wrong size, contact us within 60 days of delivery.

We offer size exchange options for eligible items and will help you determine the best way to get the correct fit.

For standard size exchanges, the customer is responsible for the applicable return shipping cost.